FAQs | TradixTech

TRADIX TECH

Frequently Asked Questions

Everything you need to know about Tradix Tech — from how the AI works to security, pricing, and support.

About the Platform

Technology & Accuracy

Customs & Compliance

Integration & IT

Security & Data Protection

Pricing & Getting Started

Support & Company

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Frequently Asked Questions

About the Platform

What is TradixTech?

Which documents can it process?

How does it work?

How are workflows organised?

Does it handle Thai-language documents?

Can it read poor scans and handwriting?

Technology & Accuracy

Is this just OCR?

What AI is behind it? Is it ChatGPT?

How accurate is it?

What happens when the system is not sure?

Our shippers all use different layouts. Will it cope?

Does it improve over time with our corrections?

Customs & Compliance

Does it connect to the Thai Customs e-system?

Can it suggest HS codes?

What about Form E and certificates of origin?

Will it reduce customs rejections and penalties?

We move dangerous goods. Does that change anything?

Integration & IT

Can it integrate with our TMS, forwarding system or ERP?

We run CargoWise. Can you work with it?

How does the data reach our systems?

Is it cloud or on-premise? Do we need to install anything?

How do documents get into the system?

Security & Data Protection

Where is our data stored? Is it PDPA-compliant?

Our customers' shipment data is confidential. Who can see it?

Do you train your AI on our documents?

Pricing & Getting Started

How is TradixTech priced?

Why per page rather than a flat licence?

Isn't it cheaper to hire one more data-entry staff member?

What savings should we expect?

How do we get started?

How long does it take to get running?

We're a small forwarder. Is there a minimum?

Support & Company

Do you provide training? Is support in Thai?

Who is behind TradixTech?

Who is already using it?

How is TradixTech different from other systems?

Will this replace our documentation staff?

You're relatively new. Why should we take the risk?

Still have questions?